TERMS AND CONDITIONS.

TERMS AND CONDITIONS

 

Please read all of these Terms and Conditions.

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As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07871280347.

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Application

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1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).

2. Property Photographers UK of 20a Seaview Avenue, Peacehaven, East Sussex, BN10 8PP with email address

    hello@propertyphotographersuk.co.uk; telephone number (07871280347) (the Supplier or us or we).

3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by

these Terms and Conditions.

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Interpretation

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4. Consumer means an individual acting for purposes that are wholly or mainly outside their trade, business, craft, or profession;

5. Contract means the legally binding agreement between you and us for the supply of the Services;
6. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in

    the Order;

7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;

8. Order means the Customer's order for the Services from the Supplier as set out overleaf;
9. Services means the services, including any Goods, of the number and description set out in the Order.

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Services

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10. The description of the Services and any Goods is as set out in our website, catalogs, brochures, or other form of advertisement.

      Any description is for illustrative purposes only and there may be small discrepancies in the size or colour of any Goods supplied.

11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information

     or specification you provide is accurate.

12. All Services are subject to availability.

13. We can make changes to the Services that are necessary to comply with any applicable law or safety requirement.

      We will notify you of these changes.

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Customer Responsibilities

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14. You must cooperate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services, and obtain any necessary licenses and consents (unless otherwise agreed).

15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

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Basis of Sale

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16. The description of the Services and any Goods in our website, catalogs, brochures, or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.

17. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

18. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier's delivery of the Services to the Customer.

19. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 28 days from its date unless we expressly withdraw it at an earlier time.

20. No variation of the Contract, whether about description of the Services, Fees, or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

21. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier, and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights according to consumer protection law. Business premises means immovable retail premises where we carry on business permanently or, in the case of movable retail premises, on a usual basis.

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Fees and Payment

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22. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees), and any additional delivery or other charges that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or a standard rate basis.

23. Payment for Services must be made at least 7 days in advance of appointment booking. You must pay via bank transfer or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

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Delivery

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24a. All services excluding video services are delivered within 24 - 48 hours (depending on the size of the project/agreed deadline upon request)
b. Video services are delivered between 3 - 5 working days (depending on the size of the project/agreed deadline upon request)

24. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

1. in the case of Services, within a reasonable time; and

2. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.

25. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.

26. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

27. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

28. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from canceling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such canceled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.

29. If any Goods form a commercial unit (a unit is a commercial unit if the division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also canceling or rejecting the Order for the rest of them.

30. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

31. You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

32. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

33. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

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Risk and Title

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34. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

35. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you.

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Withdrawal

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36. You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind without giving us a reason, and without incurring any liability.

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Conformity and Guarantee

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37. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

38. Upon delivery, the Goods will:

1. be of satisfactory quality;

2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

3. conform to their description.

39. It is not a failure to conform if the failure has its origin in your materials.

40. We will supply the Services with reasonable skill and care.

41. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration, and the territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

42. We will provide the following after-sales services: a. Extra editing time.
b. Revisions.
c. Promotional content.

43. About the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

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Duration, Termination, and Suspension

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44. The Contract continues as long as it takes us to perform the Services.

45. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:

1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract, and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

2. is subject to any step towards its bankruptcy or liquidation.

46. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be

affected.

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Privacy

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47. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation about your personal information.

48. These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy which can be found Our privacy policies can be found on our website or request a PDF document..

49. For these Terms and Conditions:

1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

2. 'GDPR' means the UK General Data Protection Regulation.

3. 'Data Controller', 'Personal Data', and 'Processing' shall have the same meaning as in the GDPR.

50. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

51. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

2. we will only Process Personal Data for the purposes identified;

3. we will respect your rights regarding your Personal Data; and

4. we will implement technical and organisational measures to ensure your Personal Data is secure.

52. For any inquiries or complaints regarding data privacy, you can e-mail hello@propertyphotographersuk.co.uk.

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Successors and Our Sub-contractors

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53. Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors whom it chooses to help perform its duties.

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Circumstances Beyond the Control of Either Party

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54. In the event of any failure by a party because of something beyond its reasonable control:

1. the party will advise the other party as soon as reasonably practicable, and

2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.

 

Excluding Liability

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55. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

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Governing Law, Jurisdiction and Complaints

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56. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

57. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

58. We try to avoid any dispute, so we deal with complaints as follows: A formal complaint regarding Property Photographers UK services should be sent to hello@propertyphotographersuk.co.uk

91. Property Photographers UK shall initiate the following procedure to resolve the complaint:

91.1. Investigation stage: SP shall contact all involved parties if further information is required for Property Photographers UK to resolve the complaint;

91.2. Stage 1: Property Photographers UK shall investigate the complaint fully and undertake all reasonable efforts to resolve it. If the complaint is not resolved to the applicant’s satisfaction at this stage, it shall be escalated to the Senior Management.

91.3. Stage 2: The Senior Management will consider the complaint and attempt to rectify the issue. If the complaint remains unresolved, shareholders will consider whether it is technically or economically feasible to resolve the issue and inform the applicant of the decision.

91.4. No further action: If the complaint has still not been resolved to the applicant’s satisfaction, Property Photographers UK will inform the applicant that no further action is to be taken and advise the applicant of his rights under the Terms and Conditions. At this stage, the applicant may wish to refer their issue to other instances such as Trading Standards.

59. We aim to follow these codes of conduct, copies of which you can obtain as follows:

a. Strive to make photographs that report truthfully, honestly, and objectively.
I do not knowingly step onto private property without permission even if the property appears abandoned. I stay on designated paths and trails. If there is no trail, I follow proper etiquette by educating myself on the principles of Leave No Trace.

 

Copyright

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60. Property Photographers UK retains the copyright of all material.
61. The use of Property Photographers UK material without the permission of Property Photographers UK or payment, will result in a breach of copyright.
62. The Client will be given all the rights to use the material for all marketing purposes in connection with the Client’s real estate business only once all payments are cleared, except for communal areas, external images, view or development images, or any other public spaces for an indefinite period.

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Invoice

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63. Clients submit payment at least 7 days before their desired appointment. This allows us to confirm your booking right away and smoothly schedule your service. Payment can be made via bank transfer, credit card, or debit card. We will send you an invoice as soon as we receive your appointment details, and will process payment immediately upon receipt. This policy, while we understand may be inconvenient, allows us to efficiently schedule appointments and provide exceptional

service. If payment is not received within the requested timeframe, we regretfully may need to open your time slot for another client.
64. Private Clients who have an open account with Property Photographers UK shall be invoiced at the beginning of each calendar month for all the previous calendar month’s jobs.

65. Clients will receive invoices via email.
66. For Private Clients, payment must be made within 28 days from the invoice receipt date or on an agreed Direct Debit date.
67.If the payments are not made on time:

a. All discounts shall be removed from the Client’s invoices that are outstanding and the Client shall pay the full price per service provided;
b. The Client’s account will be suspended until the payment is done for all overdue invoices;
c. The Client has no rights to use or store online or locally this material in any form.

68. If the payments have not been settled, Property Photographers UK will pursue legal action to recover the debt in Small Claim Court or pass the case to Debt Collectors.

a. A charge of £750 (excluding VAT) will be charged for any breach of copyright as well as the original invoice fee; b. Property Photographers UK reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998;
c. Property Photographers UK reserves the right to add Court/Debt Collector charges on top of the debt.

69. This is an agreement between Property Photographers UK and Client, it is the Client’s duty to pay for any work done on behalf of any Client’s request, regardless of whether the Client’s customers have settled their invoices or not or they have used the material or not.
70. If the Client has booked the job on behalf of any third party, it is still the Client’s responsibility to make payment for the invoice.

71. Property Photographers UK cannot assign invoices to any third party.

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General – Responsibilities/Liabilities

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72. Whilst every care will be taken at the time of the appointment, Property Photographers UK does not accept responsibility for any accidental damage to the property, its contents, fixtures, and fitting whosoever caused by the SP whilst undertaking the service.
73. Property Photographers UK is unable to lift heavy or large items.

74. Property Photographers UK will return keys to the keyholder or as per the keyholder's instructions even if the Client/Landlord has requested to return the keys somewhere else unless permission from the keyholder is provided.
75. Where it is not possible to return keys to the keyholder if no instructions are provided regarding a key return, Property Photographers UK will retain them until further instructions. Further charges may incur to cover Property Photographers UK time or postage costs.

76. The client is responsible for all invoice payments no matter whether the individual who opened the credit account is still employed by the Client or not.
77. Property Photographers UK shall not incur any liability or penalty for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity, or for any special, indirect, or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if Property Photographers UK were advised of or knew of the likelihood of such loss occurring.

78. If Client gives Property Photographers UK instructions which are followed in good faith and which turn out to be unlawful or result in an unlawful act or otherwise give rise to any other claim, Client will provide Property Photographers UK with full indemnity for all penalties, damages, costs and legal expenses whatsoever which may occur as the result of following the instructions.

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Floor Plans for Illustrative Purposes

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79. Property Photographers UK strives to ensure the accuracy of all floor plans, however, measurements are approximations, our plans are for illustrative purposes only and should be viewed with this in mind.
80. Property Photographers UK shall not be held liable for any incorrect measurements and/or calculations. Garden measurements shall be shown in length and width only.
81. All measurements and areas quoted are approximations of whether a suitable disclaimer appears on the plan or not and Property Photographers UK cannot be held responsible for any error, omission, or misstatement on the floor plan.
82. It is the Client’s responsibility to ensure that the supplied plan correctly represents the property Property Photographers UK accepts no liability if the valuation of the property is based on the measurements of the plan drawn by SP.
83. All floor plans supplied by Property Photographers UK are for layout guidance only (windows and door openings are approximations), they are not drawn to scale unless stated. All dimensions, shapes, and compass bearings should be checked by the Client / Agent / Vendor / Landlord / Prospective Buyer before making any decisions reliant upon them.
84. Plans are provided as per Property Photographers UK design and any changes to the design will be charged extra.

 

Photography

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85. Digital photographs and Floor Plans for illustrative purposes shall be made available within 24 - 48 hours of Property Photographers UK visiting the property. Images will be in a JPG file format, plans – in JPG and PDF.
86. Property Photographers UK takes no responsibility if the Client is dissatisfied with the result due to weather conditions or any other conditions that are out of Property Photographers UK's direct control, including parked cars in front of the house.

87. If a digital item removal or photo manipulation is necessary or if the photoshoot is a half-day or full-day long, it might take more time to process.
88. Standard editing shall include exposure, window details, colour balance, lens correction, sky replacement for external images, sharpening, shadow, and highlight adjustments.

89. Edited images can not be exchanged after the work is done but extra images can be requested for editing if available. 90. Digital removal of items is performed only by a special request, additional charges shall apply.
91. Specifications of photo sessions and standard photos are listed on our booking platform (https://portal.spiro.media/order /pp/property-photographers-UK), it is the Client’s responsibility to request any additional changes if necessary.

92. Clients are responsible for requesting enough images for their needs and Property Photographers UK recommends always booking a choice of images to avoid any missing angles.
93. If the requested amount of images does not cover the whole property, the Photographer shall decide what to photograph and what not.

94. Where specific images are required, Clients must provide specific notes.
95. Property Photographers UK cannot take any responsibility for the Client not requesting the correct amount of images or the Client not providing the specific requests with the booking.
96. The client is responsible for making sure the property is ready for photography

 

Photographers choice

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a. A Photographer’s subjective choice of images is based on his/her professional decision and his/her personal feelings, taste, or opinion.
b. Original and unedited images are not sent to the Client. No exceptions are made.

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Preamble

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97. Property Photographers UK is not required to undertake appointments under any circumstances in which Property Photographers UK representatives feel threatened, unsafe, or in danger in any way whatsoever.
98. Accepting and agreeing to Property Photographers UK's terms and conditions, does not impose any obligation to place a specific amount of bookings.

99. By using Property Photographers UK services, the Client agrees to be legally bound by the following terms.
100. Clients can place the booking on the Property Photographers UK website with prepayment or via email hello@propertyphotographersuk.co.uk
101. If Client decides to terminate the business relationship with Property Photographers UK, Client can simply stop booking with SP as there is no commitment, but Client will remain responsible for work carried out and all invoice payments.

102. Property Photographers UK has the right to amend any part of the service and/or pricing at their discretion in line with future market changes or updated legislation, or deemed to be relevant by Property Photographers UK. In the event of any such changes, all existing Clients will be notified either in writing or verbally of said changes before any additional services are booked.

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Prices

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103. All prices quoted are exclusive of VAT and are subject to change at any time. 104. Price agreements are non-contractual and are subject to change.

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Bookings

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105. Upfront payment for all bookings (unless an agreed payment arrangement has been made), to secure the time slot for Client, this will guarantee that if any other Client places a booking at the same date and time it will be rejected (This is not a separate charge but forms a part of the payment unless the job is canceled).
106. If the booking is canceled at least 24 working hours before the appointment, the Client shall not incur any booking fee charges.

107. If the booking is canceled less than 24 working hours before the appointment, the Client shall be charged a booking fee of £30 even if the job is re-booked or canceled completely.
108. Bookings are based on a “first come, first served” basis – Property Photographers UK can advise the Client on the availability over the phone, but cannot hold any slots without a booking form.

109. Bookings can be placed only via the booking form or https://portal.spiro.media/order/ppu/property-photographers-uk website shop. All Booking Forms have to be completed not less than 4 hours before the booking start time.
110. All bookings that are required to be booked outside of Property Photographers UK working hours can be charged an extra 50% of the total job cost.

111. All bookings are considered as booked only upon the Client receiving the confirmation email, not via the phone or through a verbal agreement.
112. If any changes are required to be made before or during any confirmed booking, all change requests must be sent via email to Property Photographers UK hello@propertyphotographersuk.co.uk and confirmed by the booking team in writing before the changes are carried out.

113. When a Client makes a booking for Property Photographers UK to meet a tenant/landlord at the property, it is the Client’s responsibility to inform the tenant/landlord.
114 It is the Client’s responsibility to send Property Photographers UK clear instructions. If any revisits shall occur because of incomplete, inaccurate instruction this will be at the Client’s expense.

115. It is the Client’s responsibility to arrange access to the property and all requested areas and make sure that the property is ready for work to be carried out before booking any job with Property Photographers UK.
116. Key collection – There is no travel charge if someone lets Property Photographers UK in the property, however, if it is required for Property Photographers UK to collect/deliver keys from/to a location within a 3-mile radius or 6 miles one way (without return) it is included free of charge and any extra mile will be charged extra.
117. If Property Photographers UK has been delayed and cannot start the job for more than 30 minutes, due to the lack of access to the property or other circumstances beyond Property Photographers UK's control (ongoing construction work, cleaning in process or wrong property address, etc.), Client will be charged the booking fee and the booking will be canceled.
118. It is the Client’s responsibility to choose the right services for their needs. Property Photographers UK shall not be responsible if the Client is unsatisfied with the results, if the wrong service has been chosen, or whether the Client can use it or not. 119. Clients that have not paid the invoice on time will lose the opportunity to book on a credit account and all new bookings must be placed with prepayment on the Property Photographers UK website.
120. If the Client’s credit account is overdue and any invoice runs over the payment period of 28 days from receipt, Property Photographers UK will be lenient and will not cancel the jobs and complete all confirmed bookings, only the material will be held and sent to Client when Client has settled the overdue invoices.
121. If Client fills in the Booking Form with wrong or missing information then Client will be responsible for any delays /cancellations/errors or missing material that may occur, as the questions in the Booking Form serve a purpose – to avoid any of the aforementioned.

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Downloadable materials and turnover

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122. Client is responsible for downloading and storing all downloadable material provided by Property Photographers UK, to keep all material in a safe place and back up where necessary.
123. Property Photographers UK shall archive all material provided for download, for 60 days from the time of the visit to the property. After this period, the retrieval of any downloadable material will be at a charge, where retrievable.

124. The delivery timeline mentioned in these terms and conditions is not a statement of guarantee and is subject to force majeure factors or any circumstances out of Property Photographers UK's control.
125. Walkthrough videos are filmed using film equipment and a gimbal.
126. Videos are uploaded on YouTube for hosting and clients receive YouTube links.

127. The length of videos differs from the size of the property.
128. Videos come with licensed music, voice-over (upon request and additional charges), descriptive writing (upon request and additional charges)

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3D Virtual Tours

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129. Clients will receive a 3D virtual tour in a link, the link can be added to the listing embedded in the client's website or shared on any social media and email. The tour is not downloadable and requires hosting that is charged monthly.

130. Property Photographers UK will host the 3D virtual tour for 6 months free of charge, further hosting will be charged
as per the current price list. Before deactivation of the 3D Virtual Tour, Property Photographers UK will send an email with the end date of the hosting period to the same email address from which the booking was placed.
131. If the Client requires a 2D schematic floor plan with the dimensions or room labels provided, it should be requested while placing the booking, if requested after the booking is completed, Property Photographers UK cannot guarantee that all measurements from all areas will be included.
132. If it is possible to retrieve the model after the 3D Virtual tour is deactivated, the Client can request to re-upload the 3D tour, however an admin fee will apply. If not retrievable, the Client shall place a new booking and pay the full price.

133. All virtual tours will be represented by Property Photographers UK, if Clients would like to replace this entry with their information it will be at an extra charge.

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Cancellations

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134. If the booking is canceled at least 24 working hours before the appointment, the Client shall not incur any booking fee charges.
135. If the booking is canceled less than 24 working hours before the appointment, the Client shall be charged a booking fee of £30 even if the job is re-booked or canceled completely.

If the booking is canceled upon arrival to your appointment without prior notice, you will be charged 50% of the service price will apply.
136. Bookings are based on a “first come, first served” basis – Property Photographers UK can advise the Client on the availability over the phone, but cannot hold any slots without a booking form.

137. Bookings can be placed only via the booking form or https://portal.spiro.media/order/ppu/property-photographers-uk website shop. All Booking Forms have to be completed not less than 4 hours before the booking start time.
138. All bookings that are required to be booked outside of Property Photographers UK working hours can be charged an extra 50% of the total job cost.

139. All bookings are considered as booked only upon the Client receiving the confirmation email, not via the phone or through a verbal agreement.
140. If any changes are required to be made before or during any confirmed booking, all change requests must be sent via email to Property Photographers UK hello@propertyphotographersuk.co.uk and confirmed by the booking team in writing before the changes are carried out.

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Travel

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141. Unless otherwise agreed in writing in advance, travel fees will be added to the final invoice at a rate of £1.10 per mile for anything over 15 miles away from the business location. This cost is calculated at the base rate of 45p per mile for basic fuel and vehicle costs, plus 65p per mile where time per minute is calculated to be equal to an hourly rate while traveling at 60mph.